Privacy Policy

Your privacy matters to us at Mentrixis Floxis

Introduction and Scope

At Mentrixis Floxis, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices regarding the personal information we collect through our website neutralconnectivityplatform.sbs and our mindful awareness development programs.

This policy applies to all users of our platform, including visitors to our website, program participants, and anyone who interacts with our services. We believe that privacy is a fundamental right, and we've designed our practices to respect and protect your personal information while providing you with valuable self-development resources.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you register for our programs, contact us, or interact with our platform. This includes:

Name, email address, and contact information when you sign up for our services
Program preferences and self-development goals you share with us
Messages and feedback you send through our contact forms or support channels
Payment information when you purchase our programs (processed securely through third-party payment processors)
Progress tracking data and personal insights you choose to share within our programs

Automatically Collected Information

When you visit our website, we automatically collect certain technical information to improve your experience:

IP address, browser type, and device information for security and optimization purposes
Pages visited, time spent on our site, and navigation patterns to understand user preferences
Referral sources to understand how you found our platform
Session data and cookies to maintain your preferences and improve functionality

How We Use Your Information

We use your personal information exclusively to provide and improve our mindful awareness development services. Our primary purposes include:

Delivering personalized self-development programs and tracking your progress
Communicating with you about your program participation, updates, and relevant content
Processing payments and managing your account securely
Providing customer support and responding to your inquiries promptly
Improving our programs based on user feedback and usage patterns
Sending educational content and program recommendations that align with your interests
Ensuring platform security and preventing unauthorized access to your account

Important: We never use your personal information for automated decision-making that could significantly impact your access to our services. All program recommendations and communications are based on preferences you've explicitly shared with us.

Information Sharing and Disclosure

We maintain strict control over your personal information and only share it in specific, limited circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our programs, including payment processors, email service providers, and hosting services. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as in response to valid legal requests from authorities, to protect our rights and property, or to ensure the safety of our users and the public.

Business Transfers

In the unlikely event that Mentrixis Floxis is acquired or merged with another company, your personal information may be transferred as part of that transaction. We would notify you of any such change and ensure your privacy rights remain protected.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Your Privacy Rights

You have significant control over your personal information and how we use it. Your rights include:

Access: You can request a copy of all personal information we hold about you
Correction: You can update or correct inaccurate information in your account at any time
Deletion: You can request that we delete your personal information, subject to certain legal obligations
Portability: You can request a copy of your data in a portable format
Restriction: You can limit how we process your information in certain circumstances
Objection: You can object to certain types of processing, including marketing communications

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

We take the security of your personal information seriously and have implemented comprehensive measures to protect it:

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments of our systems
Access controls ensuring only authorized personnel can access your information
Secure data centers with physical and digital protection measures
Regular backups and disaster recovery procedures to prevent data loss
Employee training on privacy and security best practices

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect your information against unauthorized access, alteration, disclosure, or destruction.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account information is retained while you maintain an active account with us
Program progress data is kept for up to 3 years after program completion to support ongoing development
Communication records are maintained for 2 years for customer service purposes
Financial transaction records are kept for 7 years as required by law
Website usage data is anonymized after 12 months

When you request account deletion or when retention periods expire, we securely delete your personal information from our active systems. Some information may remain in backup systems for up to 90 days before permanent deletion.

International Data Transfers

Mentrixis Floxis operates primarily within India, and your personal information is stored and processed on servers located in India. If we need to transfer your information internationally for service delivery purposes, we ensure appropriate safeguards are in place to protect your privacy rights, including:

Contractual commitments from international service providers to maintain privacy standards
Compliance with applicable data protection laws in destination countries
Additional security measures for cross-border data transfers

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content:

Essential cookies that are necessary for basic website functionality
Performance cookies that help us understand how you use our site
Preference cookies that remember your settings and choices
Analytics cookies that provide insights into user behavior and site performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and your ability to access certain features of our programs.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not provide any personal information through our platform. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete that information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can remove the information and terminate any associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will:

Notify you via email if you have an account with us
Post a prominent notice on our website
Update the effective date at the bottom of this policy
Provide a summary of key changes for your review

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Address: Near Sainik Vihar, Zone H-4/5, Co-operative Group Housing Societies Pitampura, Pitam Pura, Delhi, 110034, India

Phone: +919988098009

Email: [email protected]

We're committed to addressing your privacy concerns promptly and thoroughly.

Effective Date: This privacy policy is effective as of January 1, 2024

Last Updated: January 1, 2024